PRIVACY POLICY

Last updated: 26 November 2024

Welcome to peacefulparenting.sg! We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal data. Below is a detailed outline of our privacy practices, written in clear and straightforward language to ensure you understand your rights and how we handle your information.

1. Introduction

This Privacy Policy explains how Peaceful Parenting Singapore Pte Ltd (hereinafter referred to as “Peaceful Parenting Singapore”, “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website peacefulparenting.sg. By using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our website.


We are an information and educational platform offering parenting coaching services and resources, designed specifically for individuals aged 16 and above.


We adhere to the Personal Data Protection Act 2012 (PDPA) of Singapore and the General Data Protection Regulation (GDPR) effective 25 May 2018, applicable to users in the European Union. These regulations ensure the protection and lawful processing of your personal data.


For more information on the PDPA, please refer to: https://www.pdpc.gov.sg/overview-of-pdpa/the-legislation/personal-data-protection-act


For more information on the GDPR, please refer to: https://gdpr.eu/what-is-gdpr/

2. Data we collect

We may collect the following types of personal data to provide you with our products and services:


a) Information You Provide Directly

  • Account Registration Information: Name, email address, mailing address (where applicable) and passwords.
  • Billing Information: Credit card details, billing address and other payment-related information when you purchase a product or service, or make a payment on our site.
  • Communication Information: Messages, feedback and inquiries you send us via our website contact form or email.


b) Information We Collect Automatically

  • Usage Data: Your IP address, browser type, pages visited and time spent on the website.
  • Device Data: Information about your device, operating system and screen resolution.



c) Information from Cookies

We use cookies to improve your browsing experience. Cookies are small files stored on your device that help us analyse website traffic, remember preferences and enhance functionality. You can disable cookies through your browser settings, but some features of the site may not work properly.



d) Third-party Analytics

Our website is hosted on Systeme.io, which may utilise various analytics tools such as Google Analytics to collect anonymous analytics data to help us better understand how our users interact with our site. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

3. How we use your data

We use your data to:

  • Provide and deliver products, services and customer support tailored to your needs and preferences.
  • Process payments and verify your identity.
  • Send updates about your orders, bookings, new services, products or promotions (if you’ve opted in).
  • Improve our website and services through analytics and feedback.
  • Ensure compliance with legal and regulatory obligations.

4. Data Protection Measures

We take your privacy seriously and employ the following measures to protect your information:

  • Encryption of sensitive data during transmission (e.g., SSL certificates).
  • Secure payment processing through trusted third-party providers.
  • Regular monitoring for vulnerabilities and breaches.
  • Restricted access to personal data to authorised personnel only.

5. Your Rights

Under PDPA and GDPR, you have the following rights regarding your personal data:


a) Rights under PDPA

  • Access: Request access to your personal data.
  • Correction: Update or correct inaccuracies in your data.


For more information on the PDPA, please refer to: https://www.pdpc.gov.sg/overview-of-pdpa/the-legislation/personal-data-protection-act


b) Rights under GDPR

  • Access: Obtain a copy of your data.
  • Correction: Request rectification of inaccurate or incomplete data.
  • Deletion: Request the erasure of your data under certain conditions.
  • Restriction: Limit the processing of your data.
  • Objection: Object to data processing for specific purposes, such as marketing.
  • Data Portability: Receive your data in a structured, commonly used format.


For more information on the GDPR, please refer to: https://gdpr.eu/what-is-gdpr/



To exercise any of these rights, please contact us using the details provided in Section 10.

6. Third-party Affiliations and Links

Currently, we do not have any affiliate programs on our website. If this changes, we will update this policy to reflect how your data might be shared with affiliate partners.


However, our Site may contain links to third-party websites or services. If you click on a third-party link, you will be directed to that third party’s website. It is important that you review the privacy policy of every site you visit. We have no control over, and are unable to assume any responsibility for the content, policies or practices of any third-party websites or services. Accessing third-party links is at your own discretion and risk.

7. Age Restrictions

Our website is intended for users aged 16 and above. We do not knowingly collect data from individuals under the age of 16, unless prior parental consent was granted. If we become aware that such data has been collected without prior parental consent, the data will be promptly deleted.


The General Data Protection Regulation (GDPR) states that the age of consent for processing a child's personal data is 16 years old:


  • Age of Consent

The processing of a child's personal data is lawful if the child is at least 16 years old.


  • Parental Consent

If the child is under 16, the processing of their personal data is only lawful if the holder of parental responsibility gives or authorises consent.


The Personal Data Protection Act (PDPA) in Singapore allows children aged 13 to 17 to provide valid consent for the collection, use and disclosure of their personal data (only if they understand the consequences of giving consent).


However, for the purpose of our intent to further safeguard the privacy of children aged below 16, our site is intended for users aged 16 and above (as indicated above, in this section).

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with a clear “Last Updated” date at the top of this Policy. Please review this page regularly for the latest information.

9. Compliance with PDPA and GDPR

We are committed to ensuring that all personal data is collected, used, and stored in compliance with the PDPA and GDPR. If you have any concerns regarding our compliance, please reach out to us directly, using the details provided in Section 10.

10. Contact Us

If you have any questions, concerns and/or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

Peaceful Parenting Singapore Pte Ltd

Data Protection Officer (DPO): Marilyn Low

Email: marilyn@peacefulparenting.sg

11. Additional Information

If you reside in certain jurisdictions (e.g., outside Singapore or the European Union), that operate under other privacy laws with additional privacy rights that are not already stated in the PDPA or GDPR, and that you believe may apply to you, please contact us for details or to notify us of any of such information and concern that you may have.

Thank you for trusting Peaceful Parenting Singapore Pte Ltd. We value your privacy and are here to support your journey towards peaceful and informed parenting.